Account Deletion – OffLimits

Two types of deletion are available:

• Full account deletion (this page) — removes your OffLimits account, profile and associated content from the active service. Limited technical or legally required records may remain as explained below.

• Selective data deletion — delete specific data (photos, bio, messages, matches, Velvet Shade profile) without removing your account. See our Data Deletion page for instructions.

Option 1: In the App

Recommended

The fastest way to delete your account is directly in the app:

1

From any screen where the Edge Panel is available (except the chat screen), tap the Edge Panel handle on the right edge to open the navigation panel.

Open the Edge Panel
2

In the Edge Panel, tap Settings (the pink gears icon) to open the Settings Hub.

Tap Settings in the Edge Panel
3

In the upper-right area of the Settings Hub, tap the red Power button icon.

Tap the red Power button
4

In the account actions menu, choose Delete account (the red person-with-minus icon). Then review the confirmation dialog and confirm the permanent deletion of your account.

Select Delete account and confirm

⚡ Account deletion. After you confirm, your deletion request is processed. Your account and associated content are removed when the deletion process completes. You will receive a confirmation email after completion. This action cannot be undone.

✉️ Confirmation email. Once deletion is complete, we will send a confirmation email to your registered email address.

Option 2: Via Email

If you no longer have access to the app, you can request deletion by email:

If you can’t access the app, send an email to our support team:

✉️ Send Deletion Request

Identity verification: The deletion request must be sent from the email address registered with your OffLimits account. Requests from unverified addresses will be rejected.

We will process your request within 7 business days and send you a confirmation email once deletion is complete.

⚠️ What will be deleted: your OffLimits profile, photos, matches, messages, Velvet Shade profile, credits, and in-app subscription access will be removed as part of account deletion. Limited technical records may remain as described below. Once completed, account deletion cannot be reversed.

🔒 Important — cancel your Google Play subscription separately. Deleting your OffLimits account does not automatically cancel an active Premium or Gold subscription. To avoid further charges, cancel it in:
Google Play Store → Profile → Payments & subscriptions → Subscriptions → OffLimits → Cancel
We recommend cancelling your subscription before deleting your account.

What happens to your data after deletion

Removed from the active OffLimits service when deletion completes: your account, profile, photos, bio, matches, likes, conversations and messages, Velvet Shade content, credits, in-app purchase entitlements, push notification tokens, and associated profile/location information.

Limited records that may remain:

Deletion processing and audit records — limited technical identifiers (such as an account UUID or its cryptographic hash), completion status, timestamps, and error or email-delivery metadata may remain to verify that deletion completed, prevent duplicate processing, and investigate failures. These records are not a stored copy of your former profile, photos, or messages. They are retained only while needed for these purposes or applicable legal claims and are subject to review and removal when no longer required.
Confirmation email — your registered email address is used to send the deletion confirmation. It is cleared from the completed deletion job and, after successful sending, from the email-delivery queue. Limited delivery metadata may remain; the email provider may maintain separate delivery logs under its own retention arrangements.
Purchase protection — a cryptographic fingerprint of a former Google Play purchase token may be retained to prevent an already-deleted purchase from granting credits or subscription access again. This is a limited security record, not a copy of your purchase token or profile; it is retained only while the purchase-protection purpose requires it.
Accounting and tax evidence — transaction information required by law may remain available in Google Play Console, payment-provider reporting, or necessary accounting exports for the applicable legal retention period. This is separate from your deleted OffLimits account and active application database.
Safety or legal matters — where a specific legal duty, unresolved incident, or legal claim requires it, a limited and proportionate record may be kept for that purpose. Such information is reviewed when the reason for retaining it ends.
System backups — previously stored data may remain temporarily in restricted-access backups until they expire under the backup provider's applicable retention and deletion cycle. Backups are not treated as active user accounts.

We do not keep your email address in the completed deletion record solely to identify you for future confirmation requests. You may still contact support@offlimitsdating.com about your privacy rights.

🗑️ How to Delete Your Account

Option 1: In the App

Option 2: Via Email

What happens to your data after deletion